Customer Support

You can choose from different payment plans based on your budget and whether you have a government or private loan. MyGreatLakes doesn’t have a big say in how payments are made, but they do make sure that the borrower is paid the right amount for the plan that works best for their future. 



People who have private student loans through MyGreatLakes have different ways to pay them back, which depend on the lender. If you’re having any problems with your payments, all you have to do is call your loan to get help. Some private lenders offer the same kinds of payment plans as the government. However, please keep in mind that you don’t get to choose your own plan like you do with government loans. 

The great services at MyGreatLakes can help you make loan payments or answer questions about your loan. They will make sure you don’t have any problems while making your payments. 

MyGreatLakes Customer Support

Here are the steps you can take to get in touch with this portal’s customer service if you have any problems: 

How to Call: To make local or foreign calls, call (800) 236-4300 or (608) 246-1700. For customer service, you can call between 7 a.m. and 9 p.m. local time, Monday through Friday. However, you can use the automatic phone system to make a payment at any time, seven days a week. 



Email Address: You can send your report by email to or fill out this web form below. 

Fax Number: To send any kind of local or foreign fax, call the toll-free number (800) 375-5288 or (608) 246-1608. 

Mail Address: The general email address where you can send your feedback is shown below. You need to use the right email address that you can get to from your online account when you make a payment or file a complaint. Take a look at this email address:

Madison, WI 53707-7860 Great Lakes Box 7860

Social Media: You can also use their social media account to send your feedback about MyGreatLakes. 

One of the most well-known and loved non-profits is Great Lakes Higher Education Corporation & Affiliates. Its main office is in Madison, Wisconsin, and it has been offering excellent services since 1967.